1. Return Eligibility

• Returns must be requested within 7 days of receiving your item.
• Items must be unused, unworn, and in original condition, with all tags, manuals, and packaging intact.
• A valid receipt or proof of purchase is required.
• Prior approval via email is mandatory before returning any item.
• A valid unboxing video and photos (as described above) must be provided for any damage, defect, or missing-item claim.

📧 Contact: flippkstoreinfo@gmail.com
📦 Return Address: Near Younse Masjid, F-2 Dhoke Paracha, Rawalpindi

2. Non-Returnable Items

Certain items cannot be returned:

1. Perishable goods (e.g., food, flowers)
2. Custom or personalized products
3. Personal care items (e.g., beauty, hygiene products)
4. Hazardous materials (e.g., flammable liquids, batteries)
5. Sale or discounted items
6. Gift cards

3. Return Process

1. Email us at flippkstoreinfo@gmail.com with your order number, reason for return, your unboxing video, and clear photos of the issue.
2. Our support team will review the evidence and confirm eligibility, then provide return instructions.
3. Ship the product securely to our Rawalpindi return address.
4. Once received at our warehouse, we will inspect the product to verify compliance with our return conditions.

4. Refund Policy

• Refunds are processed only after the returned product is received at our warehouse, inspected, and approved.
• Refunds will be issued to the original payment method within 14 business days of approval.
• A 20% restocking fee will be deducted from all refunds.
• Shipping costs are non-refundable.

Tax Adjustments:

• Refunds will be adjusted based on applicable taxes in Pakistan: 4% Government Sales Tax, 16% Additional Tax.
• If applicable, these amounts will be recalculated and reflected in your refund.

5. Replacement Warranty

• If you receive a defective or damaged product, you may request a replacement within 1 day of receipt, with a valid unboxing video and photos as proof.
• Replacement is subject to product availability.
• If replacement is not possible, a refund will be processed under the terms above, once the product is received and inspected at our warehouse.

6. Technical Issues

If a product develops a technical issue or fault after use, the same process applies: the product must be shipped back to our warehouse first. No claim, replacement, or refund will be issued until the product reaches us and our team has inspected it. This protects both our customers and our business from unverified claims.

7. Special Provisions for EU Customers

• Customers in the European Union are entitled to a 14-day cooling-off period from receipt of goods, as per EU consumer protection laws.
• All other conditions, deductions, and non-returnable item rules still apply.

8. Exceptions & Disputes

• Returns that do not meet the above conditions — including missing unboxing video/photo proof — will be rejected and shipped back at the customer's expense.
• FLiP.PK reserves the right to make final decisions in cases of disputes.